- Shipping & Returns
Shipping & Returns
Bucasi Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We apologize, but at this time jewelry cannot be returned for a cash refund. We may refund the jewelry for store credit. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise, returns will have a 3.95$ deduction, to cover the cost of shipping.
You can return items to:
Bucasi Returns Department
18348 Gault St.
Reseda Ca 91335
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
At this time, we only offer shipping to the United States. Most items on Bucasi.com qualify for free shipping, although some larger or difficult to ship items may have a shipping surcharge. We currently do not offer expedited shipping.